7879, a newly launched luxury jewellery brand, partnered with Retention Machine from day one to build and execute a high-performing email and SMS strategy. With advanced automation, segmentation, and personalised campaigns, email revenue surged to over 40% of total sales, driving higher engagement, repeat purchases, and long-term customer retention.
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Rehaus, a luxury marketplace for pre-owned designer furniture, partnered with Retention Machine to transform their underperforming email channel. After migrating from Mailchimp to Klaviyo, Retention Machine implemented advanced automation, segmentation, and on-brand creative that aligned with Rehaus’ premium aesthetic. Within months, email evolved from contributing just 2–3% of revenue to driving nearly 30% of total sales, with automated flows and campaigns delivering consistent, measurable growth.
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wagamama partnered with Retention Machine to overhaul their Soul Club loyalty programme and CRM strategy. After a full audit, lifecycle mapping, and modular campaign build in Bloomreach Engagement, wagamama’s CRM team gained flexible templates and personalised journeys that prioritise repeat visits and reward progression. Campaign build times dropped, teams shifted from tactical builds to optimisation, and member journeys became more personalised and visit-driven. With the new infrastructure in place, wagamama have a stronger foundation for increasing repeat visits and loyalty-driven growth.
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